To view all of your active Open PINs you should log in to your dashboard, where you will see a list of all Open PINs in the ‘My Open PINs’ pod. From this pod, you can also delete any unwanted PINs or create a new one.
A PIN is a Personal Identification Number that is needed to join any conference call. This can be personal to you for a Scheduled Call, or it can be shared amongst all the participants of an open call.
A password is specific to your account with Minglur and should never be shared with anyone. This will be used to log in to your dashboard to schedule a call, or to view your account and call information.
- Click on the ‘No password’ link in the header area of the website
- Now enter your email address into the ‘Email’ field and hit the SUBMIT button
- We will then email you with instructions.
If your email address or password are not recognised, then please re-type both again. Be very careful to avoid spelling mistakes and check you haven’t got ‘Caps Lock’ on.
If you are certain that your password and email address are correct, then you should click the ‘Forgot password?’ link and enter your email address into the field. We will then email your password to your registered email address.
You can then try logging in again. If you are still unsuccessful, then please use the ‘Contact Support’ link in the right-hand column and let us know the exact steps you have taken whilst trying to log in.
Nothing at all. Minglur doesn’t charge you a penny. The only cost to you is the charge of the local rate call which you would pay to your normal phone service provider in the same way you pay for any other calls.
Cost from a landline
The cost of dialling into Minglur will vary between the network providers. Because we use a lo-call rate number a typical cost from a landline within the UK would be 5.8p (+VAT) per minute plus a one-off connection charge. This is about 40% cheaper than a standard national rate call.
Cost from a mobile
Charges for calls to Minglur from a mobile phone will vary enormously, so we suggest you contact your mobile provider directly to find out their charges.
Unfortunately we can’t provide figures for this, since it depends on the provider in the country you are calling from. As with all network providers, they change their rates regularly and so it would be very hard for us to provide accurate rates for all providers in all countries.
We have local dial-in numbers for other European countries. However, if there is a particular country you would like us to include in this list, please let us know.
To avoid any nasty surprises, we recommend the caller check the rate with their local provider.
We don’t charge you anything to use our service but we do receive a rebate from the telecoms providers for each call you make.
An Open PIN can be used as many times as you like and will never expire.
You do have the ability to delete a PIN if you are the person that created it. Once deleted, the PIN can no longer be used.
No additional equipment is required: you can use Minglur from any active telephone.
This feature is available on Scheduled Calls. When setting up a Scheduled Call, be sure to tick the box marked ‘Do you want to record this call?’ in the ‘Conference Details’ section.
If you book a Scheduled Call you should tell us who you want on the call and their email address. We will then send each attendee an invitation by email. This email will contain all the information they will need to join the call.
If you decide to add others to the call after it has been set up, then you can log in to your Dashboard and then edit the Scheduled Call from within the ‘My Scheduled Calls’ pod.
Our standard conference calls support up to 200 lines. If you would like to have even more than this on your call, please contact our support team to let us know your requirements and we will give you further assistance.
As well as using state-of-the-art security to protect our service, we also give you additional security features for that extra peace of mind.
With an Open Call, you can create new PINs or delete unwanted PINs to ensure that only those you want on the call actually have access to it.
For extra control over participants during a call, you can create a Scheduled Call and then each participant will have their own unique PIN. As the call organiser, you will then have the ability to mute a call participant or kick a participant off the call.
A PIN is unique and can only be registered to one account, so nobody is able to create a PIN that is already being used.
What is an Open Call?
An Open Call can be joined at any time by anyone with the ‘Open PIN’ for that room. No setup is required, you can simply give any participants the dial in number and the PIN and they can join the call.
What is a Scheduled Call?
A Scheduled Call requires an administrator to set up the call and add the names and email addresses of all participants. Minglur will then email all participants with the necessary information. Scheduled Calls allow you to use additional features, such as call muting or recording a call.
To see a full product comparison take a look at the Call comparison page.
For details of using Minglur from outside of the UK, please visit our page about International access.
To mute an attendee so they can’t be heard by any other people on the call, you must be the call organiser. This mute feature is only available on a ‘Scheduled Call’.
If you are the organiser of the Scheduled Call then simply login to your Minglur account during the call and visit your dashboard. At the top of the dashboard you will see a pod for ‘My Active Call’. If you click the ‘View’ button, you will see a list of all participants. To the right of each attendee you will see a ‘Mute’ button: click this and almost instantly they will no longer be heard, but will still be able to listen in to the call.
You can access your call recording from the ‘Call History’ page when logged into your dashboard. Click on the ‘Show All’ button under the ‘My Activity’ pod on your dashboard page. This will display a list of all calls you have made, together with a link to the call recording, if ‘Record Calls’ was selected.
Setting up a call with Minglur will earn you Minglur Reward Points (also referred to as MRPs). You can then redeem these points for a selection of goodies – iPads, spa days, restaurant vouchers, experience days and much more.
Simply set up a call and for every minute that you and your participants remain on the call you earn a point for each minute of each person.
1 person for 1 minute = 1 point
5 people for 5 minutes = 25 points
5 people for 60 minutes (average Minglur call) = 300 points
To claim a gift, you should log in to your account. You can then visit the Minglur Rewards Store from the main menu or from the link in your ‘My Reward Points’ pod on the dashboard.
- Log in with your email address and password
- Click the ‘Rewards Store’ link from the main menu
- Select the gift you want (you must have accrued enough points to claim that gift)
- Complete the simple form
- Sit back and wait for your gift to arrive