UK Dial in: +44 (0)8445 71 91 71

Frequently Asked Questions

How much will it cost me to set up a conference call?

Nothing at all. Minglur doesn’t charge you a penny. The only cost to you is the charge of the local rate call which you would pay to your normal phone service provider in the same way you pay for any other calls.

How much does it cost to call Minglur from within the UK?

Cost from a landline

The cost of dialling into Minglur will vary between the network providers.  Because we use a lo-call rate number a typical cost from a landline within the UK would be 5.8p (+VAT) per minute plus a one-off connection charge. This is about 40% cheaper than a standard national rate call.

Cost from a mobile

Charges for calls to Minglur from a mobile phone will vary enormously, so we suggest you contact your mobile provider directly to find out their charges.

How much does it cost to call Minglur from outside of the UK?

Unfortunately we can’t provide figures for this, since it depends on the provider in the country you are calling from. As with all network providers, they change their rates regularly and so it would be very hard for us to provide accurate rates for all providers in all countries.

We have local dial-in numbers for other European countriesHowever, if there is a particular country you would like us to include in this list, please let us know.

To avoid any nasty surprises, we recommend the caller check the rate with their local provider.

If the service is free how does Minglur make any money?

We don’t charge you anything to use our service but we do receive a rebate from the telecoms providers for each call you make.

Can I use an Open PIN more than once?

An Open PIN can be used as many times as you like and will never expire.

You do have the ability to delete a PIN if you are the person that created it. Once deleted, the PIN can no longer be used.

Do I need any special equipment?

No additional equipment is required: you can use Minglur from any active telephone.

How do I record a conference call?

This feature is available on Scheduled Calls. When setting up a Scheduled Call, be sure to tick the box marked ‘Do you want to record this call?’ in the ‘Conference Details’ section.

How do i send an invitation to somebody I’d like to invite on to a conference call?

If you book a Scheduled Call you should tell us who you want on the call and their email address. We will then send each attendee an invitation by email. This email will contain all the information they will need to join the call.

If you decide to add others to the call after it has been set up, then you can log in to your Dashboard and then edit the Scheduled Call from within the ‘My Scheduled Calls’ pod.

How many people can we have on the call?

Our standard conference calls support up to 200 lines. If you would like to have even more than this on your call, please contact our support team to let us know your requirements and we will give you further assistance.

How secure is your service?

As well as using state-of-the-art security to protect our service, we also give you additional security features for that extra peace of mind.

With an Open Call, you can create new PINs or delete unwanted PINs to ensure that only those you want on the call actually have access to it.

For extra control over participants during a call, you can create a Scheduled Call and then each participant will have their own unique PIN. As the call organiser, you will then have the ability to mute a call participant or kick a participant off the call.

What if someone registers the same PIN as me?

A PIN is unique and can only be registered to one account, so nobody is able to create a PIN that is already being used.

What is the difference between an ‘Open call’ and a ‘Scheduled call’?

What is an Open Call?

An Open Call can be joined at any time by anyone with the ‘Open PIN’ for that room. No setup is required, you can simply give any participants the dial in number and the PIN and they can join the call.

What is a Scheduled Call?

A Scheduled Call requires an administrator to set up the call and add the names and email addresses of all participants. Minglur will then email all participants with the necessary information. Scheduled Calls allow you to use additional features, such as call muting or recording a call.

To see a full product comparison take a look at the Call comparison page.

How do I mute an attendee?

To mute an attendee so they can’t be heard by any other people on the call, you must be the call organiser. This mute feature is only available on a ‘Scheduled Call’.

If you are the organiser of the Scheduled Call then simply login to your Minglur account during the call and visit your dashboard. At the top of the dashboard you will see a pod for ‘My Active Call’. If you click the ‘View’ button, you will see a list of all participants. To the right of each attendee you will see a ‘Mute’ button: click this and almost instantly they will no longer be heard, but will still be able to listen in to the call.

How do I listen to a recording of my call?

You can access your call recording from the ‘Call History’ page when logged into your dashboard. Click on the ‘Show All’ button under the ‘My Activity’ pod on your dashboard page. This will display a list of all calls you have made, together with a link to the call recording, if ‘Record Calls’ was selected.

What are Minglur Reward Points?

Setting up a call with Minglur will earn you Minglur Reward Points (also referred to as MRPs). You can then redeem these points for a selection of goodies – iPads, spa days, restaurant vouchers, experience days and much more.

How do I earn Minglur Reward Points?

Simply set up a call and for every minute that you and your participants remain on the call you earn a point for each minute of each person.

1 person for 1 minute = 1 point
5 people for 5 minutes = 25 points
5 people for 60 minutes (average Minglur call) = 300 points

How do I claim a gift with my MRPs?

To claim a gift, you should log in to your account. You can then visit the Minglur Rewards Store from the main menu or from the link in your ‘My Reward Points’ pod on the dashboard.

  1. Log in with your email address and password
  2. Click the ‘Rewards Store’ link from the main menu
  3. Select the gift you want (you must have accrued enough points to claim that gift)
  4. Complete the simple form
  5. Sit back and wait for your gift to arrive

Didn't find what you were looking for?

If the FAQs above didn’t help you, then get in touch with our support team directly. They’ll be more than happy to answer any questions you have.
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