UK Dial in: +44 (0)8445 71 91 71

Frequently Asked Questions

How much will it cost me to set up a conference call?

Nothing at all. Minglur doesn’t charge you a penny. The only cost to you is the charge of the local rate call which you would pay to your normal phone service provider in the same way you pay for any other calls.

How much does it cost to call Minglur from within the UK?

Cost from a landline

The cost of dialling into Minglur will vary between the network providers.  Because we use a lo-call rate number a typical cost from a landline within the UK would be 5.8p (+VAT) per minute plus a one-off connection charge. This is about 40% cheaper than a standard national rate call.

Cost from a mobile

Charges for calls to Minglur from a mobile phone will vary enormously, so we suggest you contact your mobile provider directly to find out their charges.

How much does it cost to call Minglur from outside of the UK?

Unfortunately we can’t provide figures for this, since it depends on the provider in the country you are calling from. As with all network providers, they change their rates regularly and so it would be very hard for us to provide accurate rates for all providers in all countries.

We have local dial-in numbers for other European countriesHowever, if there is a particular country you would like us to include in this list, please let us know.

To avoid any nasty surprises, we recommend the caller check the rate with their local provider.

If the service is free how does Minglur make any money?

We don’t charge you anything to use our service but we do receive a rebate from the telecoms providers for each call you make.

Can I use an Open PIN more than once?

An Open PIN can be used as many times as you like and will never expire.

You do have the ability to delete a PIN if you are the person that created it. Once deleted, the PIN can no longer be used.

Do I need any special equipment?

No additional equipment is required: you can use Minglur from any active telephone.

How do I record a conference call?

This feature is available on Scheduled Calls. When setting up a Scheduled Call, be sure to tick the box marked ‘Do you want to record this call?’ in the ‘Conference Details’ section.

How do i send an invitation to somebody I’d like to invite on to a conference call?

If you book a Scheduled Call you should tell us who you want on the call and their email address. We will then send each attendee an invitation by email. This email will contain all the information they will need to join the call.

If you decide to add others to the call after it has been set up, then you can log in to your Dashboard and then edit the Scheduled Call from within the ‘My Scheduled Calls’ pod.

How many people can we have on the call?

Our standard conference calls support up to 200 lines. If you would like to have even more than this on your call, please contact our support team to let us know your requirements and we will give you further assistance.

How secure is your service?

As well as using state-of-the-art security to protect our service, we also give you additional security features for that extra peace of mind.

With an Open Call, you can create new PINs or delete unwanted PINs to ensure that only those you want on the call actually have access to it.

For extra control over participants during a call, you can create a Scheduled Call and then each participant will have their own unique PIN. As the call organiser, you will then have the ability to mute a call participant or kick a participant off the call.

What if someone registers the same PIN as me?

A PIN is unique and can only be registered to one account, so nobody is able to create a PIN that is already being used.

What is the difference between an ‘Open call’ and a ‘Scheduled call’?

What is an Open Call?

An Open Call can be joined at any time by anyone with the ‘Open PIN’ for that room. No setup is required, you can simply give any participants the dial in number and the PIN and they can join the call.

What is a Scheduled Call?

A Scheduled Call requires an administrator to set up the call and add the names and email addresses of all participants. Minglur will then email all participants with the necessary information. Scheduled Calls allow you to use additional features, such as call muting or recording a call.

To see a full product comparison take a look at the Call comparison page.

How do I mute an attendee?

To mute an attendee so they can’t be heard by any other people on the call, you must be the call organiser. This mute feature is only available on a ‘Scheduled Call’.

If you are the organiser of the Scheduled Call then simply login to your Minglur account during the call and visit your dashboard. At the top of the dashboard you will see a pod for ‘My Active Call’. If you click the ‘View’ button, you will see a list of all participants. To the right of each attendee you will see a ‘Mute’ button: click this and almost instantly they will no longer be heard, but will still be able to listen in to the call.

How do I listen to a recording of my call?

You can access your call recording from the ‘Call History’ page when logged into your dashboard. Click on the ‘Show All’ button under the ‘My Activity’ pod on your dashboard page. This will display a list of all calls you have made, together with a link to the call recording, if ‘Record Calls’ was selected.

What are Minglur Reward Points?

Setting up a call with Minglur will earn you Minglur Reward Points (also referred to as MRPs). You can then redeem these points for a selection of goodies – iPads, spa days, restaurant vouchers, experience days and much more.

How do I earn Minglur Reward Points?

Simply set up a call and for every minute that you and your participants remain on the call you earn a point for each minute of each person.

1 person for 1 minute = 1 point
5 people for 5 minutes = 25 points
5 people for 60 minutes (average Minglur call) = 300 points

How do I claim a gift with my MRPs?

To claim a gift, you should log in to your account. You can then visit the Minglur Rewards Store from the main menu or from the link in your ‘My Reward Points’ pod on the dashboard.

  1. Log in with your email address and password
  2. Click the ‘Rewards Store’ link from the main menu
  3. Select the gift you want (you must have accrued enough points to claim that gift)
  4. Complete the simple form
  5. Sit back and wait for your gift to arrive

Didn't find what you were looking for?

If the FAQs above didn’t help you, then get in touch with our support team directly. They’ll be more than happy to answer any questions you have.
Get in touch with our support team

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By clicking 'Create a PIN' you agree to our terms

Terms

1. Introduction

These Terms and Conditions govern your use of our website; by using our website, you accept these Terms and Conditions and Privacy Policy in full. If you disagree with any part of these Terms and Conditions, you must not use our website.

Our website uses cookies. By using our website and agreeing to the terms of these Terms and Conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

2. Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

3. Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not, without express written consent:

  • Republish material from this website (including republication on another website);
  • Sell, rent or otherwise sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • Edit or otherwise modify any material on the website; or
  • Redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter).
  • Where content is specifically made available for redistribution, it may only be redistributed within your business.

4. Limitation and exclusion of warranties and liability

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in these Terms and Conditions will:(a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these Terms and Conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of these Terms and Conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.]

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

5. Variation

We may revise these Terms and Conditions from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website. Please check this page regularly to ensure you are familiar with the current version.

6. Entire agreement

These Terms and Conditions, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

7. Law and jurisdiction

These Terms and Conditions will be governed by and construed in accordance with English law, and any disputes relating to these Terms and Conditions will be subject to the [non-] exclusive jurisdiction of the courts of England and Wales.

8. Our details

The full name of our company is Arkitex Ltd. We are registered in England & Wales under registration number 5807445. Our registered address is Unit 11, Hove Business Centre, Fonthill Road, Hove, East Sussex, BN3 6HA. To get in touch with us please write to us at this address or use our help site.

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